Refund and Returns Policy
Welcome to Aldokana.com. We’re here to help if you have any problems with your purchases. Your satisfaction with our products is our priority.
Return & Exchange Policy
You have 14 days from the date of receiving your order to request a return or exchange.
Return Policy
- To initiate a return, please fill out the form located at the bottom of our Returns & Exchanges page.
Return timelines:
- For Cairo and Giza: Returns are processed within 3 to 5 working days, including the product quality check.
- For all other governorates: Returns are processed within 5 to 10 working days, including the quality check.
Products must be:
- In the same condition as received.
- In their original box or packaging, with price tags attached.
- If the item is returned in a condition different from its original state, the return request will be rejected and the product will be sent back to you.
- Delivery and return shipping fees are non-refundable and will be deducted from the original order value during the refund process.
Refund Options:
Cash on Delivery (COD) payments:
- Refunds will be added to your Aldokana.com wallet credit, which you can use for future purchases.
Online payments via Instapay and Vodafone Cash:
- Refunds will be issued to the same payment method used at checkout.
- It may take 3 to 7 working days for the amount to reflect in your account, depending on your bank or provider.
Exchange Policy
Exchanges are only available for the same model in a different size.
Exchange Process:
- Fill out the form at the bottom of the page or contact our customer service to request an exchange and specify the desired size.
- We will collect the original item from you.
- After we receive and inspect the item, the replacement will be shipped to you.
- The full exchange process typically takes 5 to 7 working days.
Important Notes
- Defective products are eligible for a full refund, including shipping costs.
- Product inspection upon delivery is not allowed in compliance with shipping company policies.
- For health and hygiene reasons, the following items are non-returnable and non-exchangeable, unless they have a manufacturing defect:
- Mouth Guard
- Socks
- Sports bras
- Swimsuits
- Headwear
- Water bottles
- Goggles